What payment methods are acceptable?
We currently accept payment via OxiPay, ZipPay, POLiPayments, Visa and MasterCard through PayPal. American Express card holders can purchase through PayPal by selecting the Pay with a credit card option.
I am experiencing technical issues when trying to check out
If you are encountering issues making a purchase please contact us with details of the problem and we will assist you as soon as possible. We also recommend trying the below trouble shooting tips:
- Check that your internet connection is stable
- If you have several tabs open from the JCPOnline website we recommend closing them all except for one tab, then refresh the My Cart page before proceeding to checkout
- If you are using Internet Explorer and you are encountering issues we recommend you to open a different internet browser such as Google Chrome or Firefox and retry making your purchase
- Try purchasing via the PayPal option, please note, you are not required to set up a PayPal account, simply click the “Pay with a credit or debit card” option.
- If you continue to experience issues please email email@example.com and we will assist you as soon as possible
I have not received an order status after purchase
The order confirmation email should be delivered to you shortly after your purchase. If you have not received it please check all Spam, Junkmail and promotions folders as it is possible the email was miscategorised.
If you have still not received a confirmation email within 24 hours of your purchase, please contact us with your full purchase name, email address and the items you have ordered and our support team will follow up and resend the confirmation email to you
Delivery & Shipping Enquiries
What are shipping time frames after purchasing a product?
We endeavour to ship and deliver purchased items between 2 to 3 weeks. However there are certain products which may take longer. Such products will be labelled with shipping information specifically to inform customer of period of delivery.
if you have already placed your order, you can also log into your JCPonline Account and check the status of your order.
Will I be getting a tracking number for my order?
A tracking number will be provided once your product is shipped out and an email notification will be sent out to your email address with the tracking information.
What are the shipping costs involved?
Products with shipping charges will be highlighted in most cases with a fixed shipping cost if you are located in Australia. Several of our products may offer free shipping. International purchasers will need to contact us to discuss the shipping charge involved.
Please note that JCPOnline is not responsible for any custom or tax charges incurred by International Buyers.
Customer Account Enquiries
Having problems logging in
If you are a registered user, please try recovering your password by entering your valid email address. If you still having problem logging in please send us an email to our support department via firstname.lastname@example.org
If you are a new user, please ensure that you first register with us.
How do I create an account?
When you purchase a product from us, you will be automatically directed to our order page to enter your details if you are a new user. This will also allow you to select the option of setting up an account to use for any future purchases. You can also go to our login page and register if you are a new user.
Once you have an account with us, it will be easy to shop with us in the future as you will not be needing to enter your details again.
Can I make changes to my account?
Certainly. Once an account is created, you will be able to change your address or contact details as well as check on your order status and order history.
Can I get support for my product ?
Our support department will assist in providing troubleshooting material if available for the product purchased. We may also instruct you to contact the supplier directly in the case that we cannot answer your question. Please contact us via the feedback form or by emailing us at email@example.com with your enquiry.
My product is damaged or missing part what do I do?
You should contact us immediately by accessing our return policy and filling the details required in the form. You may also send us an email to firstname.lastname@example.org with your name, order reference number and an explanation of the problem. A photo with the email will also assist us in assessing the problem..
If you have concerns with your item, please ensure that you contact us within the first 24 hours of receiving your product.
What does the warranty or return policy cover?
Please refer to our Terms and Conditions in relation to warranty and return policy.